Adding a new DVD - Amazom search fails!

[airlinepilot717]

Each time I try to add a new dvd Amazon comes up with nothing. When I first bought this it worked. Now only IMBd works, and of course BOL.it which always has blurry covers.

Please Help!

[Nora]

Do you have the latest version of DVDpedia, 4.6.4? You can use the 'Check for Updates' command found under the DVDpedia menu to make sure.
If you do have the latest version yet the search continues to fail, please let us know which Amazon site it is you're using and a sample keyword or title search you've tried.
Also, could you have a look at your console log, see if there are any messages from DVDpedia? You can access the console log via the application 'Console', located inside your Applications/Utilities. The newer messages are towards the end of the log.

[airlinepilot717]

I have version 4.6.4

I tried to use every amazon there is - same response

my search was for avatar, then mulan, the jade

same thing - "there are no matches for avatar"

[Nora]

Can you please email us your console log?

[airlinepilot717]

How do i find my console log?

[Nora]

Run the Application "Console" found in Applications/Utilities, go into the File menu > 'Save a copy as' and send us that saved file. You'll find our email on the support page.

[Pebowski]

Couldn't it be the problem that amazon only allows a certain amount of queries per hour. Is this still actual or is there a change in the meantime?

Regards,
Peter

[airlinepilot717]

I have been searching for Appllications/utilities in DVDpedia for 20 min. Where is it?

[Nora]

I'm sorry for the confusion - I meant the Applications folder on your computer. In the Finder, click on your hard drive and you'll see the 'Applications' folder. In there, navigate to 'Utilities' and you'll find the application 'Console'. Run that program and under the File menu select "Save a copy as" and save it to your Desktop. Then attach that file to an email to us.

@Pebowski - This problem should have been taken care of with the latest update to the Pedias. We'll know more when we take a look at the console log and see if there are any messages from Amazon regarding the errors.

[airlinepilot717]

That Did it!

I changed my computer date to today and now it works

Thankyou!

[Conor]

Glad to know our error message make enough sense that you were able to fix the issue without any help. The new signature requires the use of a timestamp, and the clock needs to be set correctly in order to be able to calculate the GMT time.